We purchased a special order door from Jeld-wyn in September and have had nothing but o...

GetHuman2092404's customer service issue with JELD-WEN, Inc. from February 2019

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We purchased a special order door from Jeld-wyn in September and have had nothing but ongoing issues. The door was on back order so we didn't even get it until mid October. After the door was installed by our contractors, it was almost impossible to open and shut and lock. It was plumb all over and perfectly level....After many, many calls Jeld-wyn finally sent out a rep to fix it (November **), which was all we wanted. He put new rollers on and did some other things and it did slide a bit easier. However, we then noticed the metal pieces between the two pains of glass were loose and flopping around. We bought a door with argyle gas and simply wanted the door repaired. **I once again called Jeld-wen and they said they would order a total new door panel and that someone would call us to schedule a day*time for rep to come. We waited for weeks and I finally called back and they somehow lost our order. So it was "supposedly" ordered again. I insisted on setting a day*time for rep. So on Monday, January ** between **:** and *:** a rep was to come and install the new door. I took a half day off work to go down to the house to wait. Please note, this is a house we are remodeling for our retirement. I spent * hours waiting and no one came and no one called. I returned home and called and they told me it wasn't scheduled. **We then rescheduled for yesterday, Jan ** between **:** and *:**. I once again took off a half-day work and they once again did not show up. I returned home and called Jeld-Wyn once again and they told me about * different things. Finally, someone told me the door panel was damaged and they had to reorder a new door panel. They have no idea when it might be ready for delivery. **We are now into February and the door is still messed up. We can't even complete our remodel because of this door. We are scheduled to have siding put on the house but can't because of this stupid door. The inside flooring and trim can't be completed because of this door. **I use to thin Jeld-Wen was a great company that care about their customers. Obviously I was wrong.....**We simply want to install a quality door.....that works the way it is supposed to work.....

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Customer service issue
Reported by GetHuman2092404
Feb 1st, 2019 - 4 years ago
Not resolved
Seen by 36 customers so far
Similar issue to 10 others
0 customers following this


GetHuman2092404 started working on this issue
Feb 1st, 2019 5:36pm

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