Goodmorning,**I recently made a purchase during your Black Friday events for a sweater...

GetHuman1823260's customer service issue with JCrew.com from December 2018

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The issue in GetHuman1823260's own words
Goodmorning,**I recently made a purchase during your Black Friday events for a sweater. I got it at half price. I needed to exchange the sweater from a size x-small to a small. When I went to the store they needed my credit card but since I didn’t have it I asked for a gift card so that they could make the exchange there. They said that is not how it works so they returned my money and said I could get half price. However when I tried it online it was at full price. I have the email order for price proof and the returned receipt, can I please get the sweater at the original price I bought it at? I have worked at JCrew before so I know they could’ve done the gift card and then done the exchange so I’m not sure why they turned that option down but now I am out of a sweater and do not want to pay over a hundred dollars for something I bought at half price. I would like the sweater at the discounted price I originally bought it at for the different size.**Thanks for your help,*Michaela Kronick

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JCrew.com

Customer service issue
Reported by GetHuman1823260
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 677 others
0 customers following this

Timeline

GetHuman1823260 started working on this issue
Dec 24th, 2018 4:10pm
GetHuman1823260 shared this issue with others over email
Dec 24th, 2018 4:11pm

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