Before contacting them, items GetHuman-robhunti may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-robhunti's own words
Hello,**I need assistance with my order, ************I placed my order on Friday, with code ADD*CART which would give **% percent off, but the promo code did not work for whatever reason. I reached out and asked whether I could have that fixed, or whether I should cancel the order and re-order, as I was told someone would get back to me in ** hours. I didn't hear back until * days later, at which point the promotion was over.**I reached out to the contact us email box, and they said the two items I ordered were not available for the promotion but that was for the Black Friday promotion, not the Thanksgiving promotion that was going until Saturday at midnight which these items were a part of. the * other groomsmen in the wedding I will be a part of got the promotion, I can send their receipts if need be if you need to confirm.**Please apply the ADD*CART promotion to my order, and update the amount billed.
GetHuman-robhunti did not yet indicate what JCrew.com should do to make this right.
I have an issue with JCrew.com too
How GetHuman-robhunti fixed the problem
We are waiting for GetHuman-robhunti to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.