Hello,**I need assistance with my order, ************I placed my order on Friday, with...

GetHuman-robhunti's customer service issue with JCrew.com from November 2018

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The issue in GetHuman-robhunti's own words
Hello,**I need assistance with my order, ************I placed my order on Friday, with code ADD*CART which would give **% percent off, but the promo code did not work for whatever reason. I reached out and asked whether I could have that fixed, or whether I should cancel the order and re-order, as I was told someone would get back to me in ** hours. I didn't hear back until * days later, at which point the promotion was over.**I reached out to the contact us email box, and they said the two items I ordered were not available for the promotion but that was for the Black Friday promotion, not the Thanksgiving promotion that was going until Saturday at midnight which these items were a part of. the * other groomsmen in the wedding I will be a part of got the promotion, I can send their receipts if need be if you need to confirm.**Please apply the ADD*CART promotion to my order, and update the amount billed.
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Customer service issue
Reported by GetHuman-robhunti
Nov 29th, 2018 - 9 mons ago
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GetHuman-robhunti started working on this issue
Nov 29th, 2018 2:43pm