I bought a petite lodge coat on ****. I already knew my size since my friend has the sa...

GetHuman1652670's customer service issue with JCrew.com from November 2018

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The issue in GetHuman1652670's own words
I bought a petite lodge coat on ****. I already knew my size since my friend has the same coat, so when it arrived I cut the tags off. I’ve only worn the coat two times to work and the zipper is already broken. The coat will not zip. I even tried zipping it with the coat off, but it won’t budge. I’m extremely unsatisfied with this purchase that I spent $***.** on and within only two wears it’s already falling apart. I would like to return the coat and get a full refund. I tried calling customer service but sat on hold for over ten minutes. Please let me know next steps for a refund ASAP as it’s now already winter and I need a new coat. Thanks!
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JCrew.com

Customer service issue
Reported by GetHuman1652670
Nov 29th, 2018 - 9 mons ago
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GetHuman1652670 started working on this issue
Nov 29th, 2018 2:24pm