I bought a petite lodge coat on ****. I already knew my size since my friend has the sa...

GetHuman1652670's customer service issue with JCrew.com from November 2018

324 similar
0 following
Help with my JCrew.com issue
First: share to improve GetHuman1652670's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1652670's next move: try calling JCrew.com again.
The best way to get your problem resolved is to tap the button below to start calling JCrew.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1652670 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1652670's own words
I bought a petite lodge coat on ****. I already knew my size since my friend has the same coat, so when it arrived I cut the tags off. I’ve only worn the coat two times to work and the zipper is already broken. The coat will not zip. I even tried zipping it with the coat off, but it won’t budge. I’m extremely unsatisfied with this purchase that I spent $***.** on and within only two wears it’s already falling apart. I would like to return the coat and get a full refund. I tried calling customer service but sat on hold for over ten minutes. Please let me know next steps for a refund ASAP as it’s now already winter and I need a new coat. Thanks!
GetHuman1652670 did not yet indicate what JCrew.com should do to make this right.
I have an issue with JCrew.com too
How GetHuman1652670 fixed the problem
We are waiting for GetHuman1652670 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get JCrew.com's attention and get better help faster. Tap below to get started.
Having JCrew.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1652670 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1652670
Nov 29th, 2018 - 9 mons ago
I have an issue with JCrew.com too
Not resolved
Seen by 2 customers so far
Similar issue to 324 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1652670 started working on this issue
Nov 29th, 2018 2:24pm