I have been trying to place an order all day. First, the website kept crashing. Next...
GetHuman-jwanlass's customer service issue with JCrew.com from November 2018
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The issue in GetHuman-jwanlass's own words
I have been trying to place an order all day. First, the website kept crashing. Next it would not process my order—I tried checking out with Apple Pay—not happening. Next I tried calling the help number and waited one hour without assistance. So then I called one of your stores but they can’t process the order unless I am in the store. So while I would just love to place an order at ** percent off, I have given up, and I won’t be ordering from jcrew in the future.
GetHuman-jwanlass did not yet indicate what JCrew.com should do to make this right.
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How GetHuman-jwanlass fixed the problem
Finally got the website to work. Made complaint to customer service online.
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