I have been trying to place an order all day. First, the website kept crashing. Next...

GetHuman-jwanlass's customer service issue with JCrew.com from November 2018

Help with my JCrew.com issue
The issue in GetHuman-jwanlass's own words
I have been trying to place an order all day. First, the website kept crashing. Next it would not process my order—I tried checking out with Apple Pay—not happening. Next I tried calling the help number and waited one hour without assistance. So then I called one of your stores but they can’t process the order unless I am in the store. So while I would just love to place an order at ** percent off, I have given up, and I won’t be ordering from jcrew in the future.
GetHuman-jwanlass did not yet indicate what JCrew.com should do to make this right.
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How GetHuman-jwanlass fixed the problem
Finally got the website to work. Made complaint to customer service online.
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Customer service issue
Reported by GetHuman-jwanlass
Nov 25th, 2018 - 10 mons ago
I have an issue with JCrew.com too
GetHuman-jwanlass shared how to fix
Seen by 3 customers so far
Similar issue to 257 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
GetHuman-jwanlass started working on this issue
Nov 25th, 2018 2:46am
GetHuman-jwanlass confirmed the issue is fixed. Hooray!
Nov 26th, 2018 4:47am