Hello! This is in reference to order ***********. I placed this order on the evening of...

GetHuman836605's customer service issue with JCrew.com from June 2018

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The issue in GetHuman836605's own words
Hello! This is in reference to order ***********. I placed this order on the evening of June **, and on the morning of June ** realized I had not changed the shipping address to the correct one. I called in and they were able to change the shipping address. However, the order then shipped in two parts. One part made it to the corrected address, but the other part never arrived, even though the tracking says it was delivered. This makes me think that the address was only updated on the one section of the delivery and not the other, so it has been delivered somewhere I cannot access it. Is it possible to resend that item to the correct address? Thank you!
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JCrew.com

Customer service issue
Reported by GetHuman836605
Jun 30th, 2018 - a yr ago
I have an issue with JCrew.com too
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Seen by 5 customers so far
Similar issue to 41 others
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman836605 started working on this issue
Jun 30th, 2018 3:05pm
GetHuman836605 confirmed the issue is fixed. Hooray!
Jul 4th, 2018 3:05pm