I have had nothing but trouble trying to sign in on my credit card I've been a custome...

GetHuman-acaruse's purchase return issue with JCPenny Distribution Center from March 2019

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If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.
The issue in GetHuman-acaruse's own words
I have had nothing but trouble trying to sign in on my credit card I've been a customer for over ** years I recently had*trouble with your credit after I informed them my march payment would be late in that my account was hacked and I had to open a new account Despite these notices I was warned about late payment feea. Now I'M trying to get onto my credit card information and keep getting incorrect password so when I try to reset password, telling me my zip code ***** is not a us address-I am no longer purchasing from JC Penney -my phone does not ring with code to reset password-I have aways paid on time and more than the monthly fee required
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JCPenny Distribution Center

purchase return issue
Reported by GetHuman-acaruse
Mar 30th, 2019 - 6 mons ago
I have an issue with JCPenny Distribution Center too
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Seen by 2 customers so far
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-acaruse started working on this issue
Mar 30th 4:39pm
GetHuman-acaruse indicated the issue is not fixed yet.
Mar 30th 4:43pm