I have been a JCP customer for many years and I miss one payment and you charge me exce...

GetHuman2356218's customer service issue with JCP.com from March 2019

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The issue in GetHuman2356218's own words
I have been a JCP customer for many years and I miss one payment and you charge me excessive late fees . Now my minimum payment is more than I can pay , is there anyway you could waive the late fees so I can make the minimum payment on time and get my account back on track ?
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JCP.com

Customer service issue
Reported by GetHuman2356218
Mar 2nd, 2019 - 5 mons ago
I have an issue with JCP.com too
Not resolved
Seen by 2 customers so far
Similar issue to 223 others
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Timeline
GetHuman2356218 started working on this issue
Mar 2nd 3:47pm