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The issue in GetHuman2217395's own words
I called about my mom’s rewards account being linked to MY credit card account, and requested that my card be un-linked from it so I can link it to my own. I was informed that she would have to call to do that. I think that’s a ridiculous policy because all the rewards account does is EARN points, but I’m the one with the account spending money. My mom already has her own JCP Rewards and doesn’t need mine, too.
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