On May **th I submitted an order totaling ***.**. I didn't get a confirmation email b...

GetHuman-janetkem's Track a Package issue with JC Penney from May 2021

Help with my JC Penney issue
The issue in GetHuman-janetkem's own words
On May **th I submitted an order totaling ***.**. I didn't get a confirmation email but I did get an email saying * of my items were out of stock. The order was to be sent to the store at Bridgewater Falls, Fairfield Township Ohio.*I can not find any record of my purchase on your site but on PayPal account there is a payment to JCP on May **th.*the invoice ID is *********************C*********************The transaction ID is ********W*******MI have included a copy of the order from PayPal**Penney OpCo LLC*- negative$**.***May ***Payment*"Thank you for shopping at jcp"*Loading transaction details for*Penney OpCo LLC*- negative$**.***May ***Payment*"Thank you for shopping at jcp"*Paid with*Platinum Delta SkyMiles**AMEX Credit Card x-*****You'll see "PAYPAL *JCPENNEY.CO" on your card statement.*$**.***on May **, *****Ship to*S*S JCPenney STORE *****"Address"***** Princeton Rd*Hamilton, OH ******United States*Transaction ID*********W*******M*.Seller info*Penney OpCo LLC****-***-*****http:**www.jcp.com******@***.com*Invoice ID**********************C*********************Note*Thank you for shopping at jcp*Purchase details*St. John's Bay Womens Plus Crew Neck Short Sleeve T-Shirt*$*.***St. John's Bay Womens Plus Crew Neck Short Sleeve T-Shirt*$*.***St. John's Bay Womens Plus Crew Neck Short Sleeve T-Shirt*$*.***St. John's Bay Womens Plus Crew Neck Short Sleeve T-Shirt*$*.***St. John's Bay Secretly Slender Mid Rise Plus Capris*$**.***St. John's Bay Mid Rise Plus Capris*$**.***St. John's Bay Mid Rise Plus Capris*$**.***St. John's Bay Womens Mid Rise ** ***" Bermuda Short-Plus*$**.***St. John's Bay Womens Mid Rise ** ***" Bermuda Short-Plus*$**.***Amount*$***.***Tax*$*.***Total*$***.***This payment*$**.***Fee*$*.***You paid*$**.***This payment is for part of your $***.** purchase at Penney OpCo LLC on May **, *****Please find my order.

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JC Penney

Track a Package issue
Reported by GetHuman-janetkem
May 31st, 2021 - 2 months ago
Fixed
Seen by 11 customers so far
Similar issue to 1496 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman-janetkem started working on this issue
May 31st 2:22pm
GetHuman-janetkem confirmed the issue is fixed. Hooray!
May 31st 6:51pm