FALSE ALARM! FALSE ALARM! Because my postal carrier cannot tell the difference between "Apartment *" (me) and Apartment * (my next door neighbor) my package was delivered to my neighbor who just knocked on my door and gave me my package! All is well. Thanks to the Customer Service Rep that I talked to.

GetHuman-cyshotwe's customer service issue with JC Penney from May 2021

Help with my JC Penney issue
The issue in GetHuman-cyshotwe's own words
Good afternoon. I received a text message stating that my package was delivered today, Friday, May *, at **:** a.m. When I arrived home at *:**pm, the package was not at my front door nor was it in the area of the apartment building's mailboxes. What is JCPenney's policy on replacing stolen items? I cannot afford to buy the items again. Thank you for any help.*Cynthia Shotwell

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JC Penney

Customer service issue
Reported by GetHuman-cyshotwe
May 7th, 2021 - 3 months ago
Fixed
Seen by 10 customers so far
Similar issue to 1486 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman-cyshotwe started working on this issue
May 7th 9:17pm
GetHuman-cyshotwe confirmed the issue is fixed. Hooray!
May 7th 9:52pm
GetHuman-cyshotwe confirmed the issue is fixed. Hooray!
May 8th 2:35am

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