I received an email that I had ordered a comforter set * days ago from JC. Penney. I r...

GetHuman-pam_lucy's customer service issue with JC Penney from September 2020

Help with my JC Penney issue
The issue in GetHuman-pam_lucy's own words
I received an email that I had ordered a comforter set * days ago from JC. Penney. I received another email yesterday that the order had shipped. I'm just now seeing those emails. I have not ordered anything from JC Penney. Also, my JC Penney card*account was deactivated years ago. The lady I just called in Texas at Corporate told me she would contact UPS and stop the deliver. I think someone has hacked my information. I just do not want this item and definitely do not want to be charged for it. I've had so much problems contacting a JC Penney live person.

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JC Penney

Customer service issue
Reported by GetHuman-pam_lucy
Sep 18th, 2020 - 4 months ago
Fixed
Seen by 9 customers so far
Similar issue to 1552 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman-pam_lucy started working on this issue
Sep 18th, 2020 11:21pm
GetHuman-pam_lucy confirmed the issue is fixed. Hooray!
Oct 5th, 2020 1:49pm