Pls fix before you go bankrupt

GetHuman-ebalogh's customer service issue with JC Penney from May 2020

Help with my JC Penney issue
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Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman-ebalogh's own words
Ascertain your receipt of partial returns. ... I returned part of a recent large order in two parts: a damaged curtain rod which I asked for exchange, and in a separate package were six curtain panels returned for credit.* I have received nothing from JCP regarding either package. Online, my account show no purchase in ** days. When I called last week, after a very long wait, I was able to speak with someone who found my account but only one item returned. I asked for the tracking number so I could find out more from UPS, but was given a wrong number so I could do nothing.* What I would like now is that (*) you send me electronic copies of the original invoice for ** curtain panels and * rods (which I never got)* *) also send the credit invoice for the returned item***)find the second returned package and send me acknowledgement of it* *) send me a new replacement rod. And (*) enter it all so I can access it online. **Thanks.*Eva Balogh****** Capitol Dr*Tampa FL*****
It's so difficult to get with someone to resolve the issue.
As already stated, send me the invoices reflecting your service.
Since the ****s.
How GetHuman-ebalogh fixed the problem

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JC Penney

accounting
Customer service issue
Reported by GetHuman-ebalogh
May 26th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 1456 others
0 customers following this

Timeline

GetHuman-ebalogh started working on this issue
May 26th, 2020 3:17pm
GetHuman-ebalogh indicated the issue is not fixed yet.
Jun 11th, 2020 3:19pm
GetHuman-ebalogh indicated the issue is not fixed yet.
Jun 11th, 2020 3:20pm
GetHuman-ebalogh indicated the issue is not fixed yet.
Jun 11th, 2020 3:27pm

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