I ordered a metal bed frame for $*** it came by UPS but the box was detroyed and it was...

GetHuman4756500's customer service issue with JC Penney from May 2020

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The issue in GetHuman4756500's own words
I ordered a metal bed frame for $*** it came by UPS but the box was detroyed and it was missing parts. I called customer service and they told me to order another one and use that box to sent the old one back that one was $***. I got the new bed frame by UPS again but the box is worse then the first one with pieces hanging out, so how do I send the old one back? I'm not buying a box it should be up to JC Penney to supply the box so I can get my money back. I will NOT recommend buying something like this from your store to anyone. I did send an email to the department I got the frame from with no reply

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JC Penney

Customer service issue
Reported by GetHuman4756500
May 2nd, 2020 - 10 months ago
I have an issue with JC Penney too
Not resolved
Seen by 1 customer so far
Similar issue to 1369 others
0 customers following this

Timeline

GetHuman4756500 started working on this issue
May 2nd, 2020 2:11pm