When trying to access my new credit card account, it will not recognize my email addres...

GetHuman-jmch's customer service issue with JC Penney from March 2019

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The issue in GetHuman-jmch's own words
When trying to access my new credit card account, it will not recognize my email address. When trying to submit a survey, it says it does not recognize my email address, but sends me the discount coupon to my email. I cannot get into my newly created credit card account, which has cost me a **% discount which needed to be used within the first ** hours. I will be deleting this account as soon as I pay it off.
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JC Penney

Customer service issue
Reported by GetHuman-jmch
Mar 31st, 2019 - 6 mons ago
I have an issue with JC Penney too
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Seen by 4 customers so far
Similar issue to 3446 others
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Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman-jmch started working on this issue
Mar 31st 2:55am
GetHuman-jmch indicated the issue is not fixed yet.
Apr 4th 2:20am