Hello my order **************** did not arrive. The shipping address shows old address...
GetHuman-difazio's customer service issue with JC Penney from January 2019
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Hello my order **************** did not arrive. The shipping address shows old address, though not sure how that showed up. I've gotten two different answers from customer service. One said they showed that the item showed that it was being returned and had been transferred to the USPS. That rep called USPS and was supposed to give me an update last weekend but I heard nothing. The rep I spoke with today could only tell me that the item had been delivered to the front door of the old address. I called the apartment complex and they do not have it. I am frustrated that I cannot get any help to resolve this, given how long I have been a JCP customer. Please look into this and let me know what you can do. Thank you, Patrick Di Fazio
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