I ordered luggage on November ** to be delivered to JCP in Mercer Mall in Bluefield, WV...

GetHuman1832728's customer service issue with JC Penney from December 2018

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The issue in GetHuman1832728's own words
I ordered luggage on November ** to be delivered to JCP in Mercer Mall in Bluefield, WV. I placed orders after this date and have received them. When I picked them up I inquired about luggage and was told it wasn’t in and that they were behind filling orders since Black Friday. I was told I would be notified when the luggage came in. I have heard nothing. I have repeatedly tried to call customer service at the local store (** miles from my home) but cannot get an answer. My daughter was at the mall today and inquired about the luggage. No one could really explain where the luggage is. I just want the luggage I ordered for my granddaughter’s Christmas gift. Thank you for any help you can give me.

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JC Penney

Customer service issue
Reported by GetHuman1832728
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2691 others
0 customers following this


GetHuman1832728 started working on this issue
Dec 26th, 2018 5:18pm

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