Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ricandis may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman-ricandis's own words
I placed an order on line order number **************** on November **th, for a Stafford Brown Windowpane Classic Fit Suit for my fiance for our wedding on December **th. We received the pants on November ** and the info was that the other package would be here by December *rd. Well, it wasn't so I was just gonna track it and when I did the tracking number gives no information. I called in and was told they could not find the package. And that the jacket to the suit was out of stock. When I placed my order there were still two of these jackets in stock. What do I do now? I have cried my eyes out this afternoon. The tracking number for the other package was *Z******YW********. It shows Ready To Go, yet it doesn't exist. What do I do?
GetHuman-ricandis did not yet indicate what JC Penney should do to make this right.
I have an issue with JC Penney too
How GetHuman-ricandis fixed the problem
We are waiting for GetHuman-ricandis to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.