I placed an order on line order number **************** on November **th, for a Staffo...

GetHuman-ricandis's customer service issue with JC Penney from December 2018

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I placed an order on line order number **************** on November **th, for a Stafford Brown Windowpane Classic Fit Suit for my fiance for our wedding on December **th. We received the pants on November ** and the info was that the other package would be here by December *rd. Well, it wasn't so I was just gonna track it and when I did the tracking number gives no information. I called in and was told they could not find the package. And that the jacket to the suit was out of stock. When I placed my order there were still two of these jackets in stock. What do I do now? I have cried my eyes out this afternoon. The tracking number for the other package was *Z******YW********. It shows Ready To Go, yet it doesn't exist. What do I do?
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JC Penney

Customer service issue
Reported by GetHuman-ricandis
Dec 4th, 2018 - 2 mons ago
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GetHuman-ricandis started working on this issue
Dec 4th, 2018 8:55pm