Hi.recieved my online order today and one of the items i recieved is incorrect. I order...

GetHuman1689897's customer service issue with JC Penney from December 2018

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The issue in GetHuman1689897's own words
I am trying to find out if JC Penny was going to correct the issue. ... Hi.recieved my online order today and one of the items i recieved is incorrect. I ordered a black stafford mens robe, item* FC***-****D. I reieved nike socks. Clearly not a robe. Just wondering what can be done? **Thanks*Shannon Snyder
This is especially frustrating because the item i ordered is going to be a Christmas gift. And now i have to wait longer to recieve it.
They can make it right by sending the item that i ordered. Or refund me the money back.
I am a new customer of online shopping with JC Penny. I really didnt expect to have this sort of problem. How can you mistake a pk of socks for a robe.
I have an issue with JC Penney too
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I need my order number from jc penney placed todayMy order*****-****-***-**** was listed as ****pped to the Riverdale JC Penney's...
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JC Penney

Customer service issue
Reported by GetHuman1689897
Dec 4th, 2018 - 2 mons ago
I have an issue with JC Penney too
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Items needed
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Name on the order
Timeline
GetHuman1689897 started working on this issue
Dec 4th, 2018 7:58pm