On November **rd **** I placed an order for a Woody doll and a ballerina doll. Order...

GetHuman1688614's customer service issue with JC Penney from December 2018

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The issue in GetHuman1688614's own words
On November **rd **** I placed an order for a Woody doll and a ballerina doll. Order *****-****-****-**** I have called to check status because I got an email saying it would be delivered by December *rd ****. now Im being told they cant find my order but funds were deducted from my account. So I go into the JCPenney store in Greenwood IN on December * **** and they told me that I have an order but UPS has not picked it up in the last ** days and my order is just sitting there waiting to be picked up.???????? Why cant then ship it to my store then?? No answer for that ?. PLEASE HELP RESOLVE THIS ISUEE I NEED THOSE ITEMS. THANK yOU!
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JC Penney

Customer service issue
Reported by GetHuman1688614
Dec 4th, 2018 - a mon ago
I have an issue with JC Penney too
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Seen by 7 customers so far
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Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman1688614 started working on this issue
Dec 4th, 2018 5:42pm