I placed an online order for two packages of mens stafford t-shirts. The deal was buy t...

GetHuman-dmorlock's customer service issue with JC Penney from December 2018

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I placed an online order for two packages of mens stafford t-shirts. The deal was buy two get the third one free. I tried to enter the third one but it would add the price so I took the third one out and thought it would just automatic be sent to me since I ordered the two. I only received *. I called customer service to see if they could send me the free one and they said we don't go back and fix this kind of thing.
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JC Penney

Customer service issue
Reported by GetHuman-dmorlock
Dec 3rd, 2018 - 2 mons ago
I have an issue with JC Penney too
Fixed
Seen by 5 customers so far
Similar issue to 2077 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman-dmorlock started working on this issue
Dec 3rd, 2018 7:27pm
GetHuman-dmorlock indicated the issue is not fixed yet.
Dec 11th, 2018 2:09pm
GetHuman-dmorlock indicated the issue is not fixed yet.
Dec 11th, 2018 2:09pm
GetHuman-dmorlock indicated the issue is not fixed yet.
Dec 11th, 2018 2:11pm