Hi, my name is Christin. I recently ordered a lightsaber sword for my son. I received t...

GetHuman1665331's customer service issue with JC Penney from December 2018

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The issue in GetHuman1665331's own words
Hi, my name is Christin. I recently ordered a lightsaber sword for my son. I received the package today and when I opened it I noticed the package to the sword was ripped open at one time and taped back together. It looks awful! I'm wondering why anyone would ship anything looking that way. It's in poor condition and I'm very disappointed to receive something in such condition. I wouldn't expect any store to display anything with the packaging looking like it does. This is a gift to my son and I'm frustrated that I paid full price for something that was derived to me looking like it's been ripped open and taped back together. I'm also frustrated at the thought of having to take time out of my very busy schedule to either return it to a store or have to figure out shipping it back. It's a very busy time, I guess I thought ordering new gifts would all come in decent shape. I can only hope once he gets his gift for Christmas that it works.
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JC Penney

Customer service issue
Reported by GetHuman1665331
Dec 1st, 2018 - 6 mons ago
I have an issue with JC Penney too
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Seen by 4 customers so far
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Items needed
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Email address on the account
Name on the order
Timeline
GetHuman1665331 started working on this issue
Dec 1st, 2018 1:57am
GetHuman1665331 indicated the issue is not fixed yet.
Dec 2nd, 2018 5:43am