I went to the JCPenney store to exchange a coat I purchased online recently. I was hopi...

GetHuman-schmoobo's customer service issue with JC Penney from November 2018

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The issue in GetHuman-schmoobo's own words
I went to the JCPenney store to exchange a coat I purchased online recently. I was hoping to get the same exact coat, just a smaller size. The only coat available in a large was not in the best shape, so I chose to get another Liz Claiborne coat that had the same price on the tag as the one I purchased originally. The person at the JCP.com desk must have been new, because she returned the original coat I bought and credited it to my JCP card for $**. Then she rang up the new coat at the price it currently is at, which was $** more. She said I had to pay the difference in price. But she also said I would have to pay the same difference in price to buy a smaller size in the original coat I purchased. How is that fair or right? It is essentially an exchange.**am wondering why the clerk could not price adjust the coat to the amount I originally paid? If I was getting the exact same coat, just a difference size it should have been a just an exchange right? **But the only coat available exactly like the one (just a different size of the original) it had a lot of fraying strings, and the faux fur looked kind of matted like it may have been worn and washed before.**Is there a way I can get the $** credited back to my account? I purchase a lot at JCP.com, especially for back to school and Christmas. If the two coats had the same price on the tag, and are both puffer coats made by the same brand, why couldn’t I just do an even exchange for the coat? **I purchased the new coat today and it was $** with tax, the original transaction before was $** with tax. Can anything be done to remedy the situation?
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JC Penney

Customer service issue
Reported by GetHuman-schmoobo
Nov 30th, 2018 - 6 mons ago
I have an issue with JC Penney too
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GetHuman-schmoobo started working on this issue
Nov 30th, 2018 5:18am