Please help us with our mattress ifficulties from JCPenney. We are not sure who to speak with or who to contact. We have a sagging Sealy mattress after only four or so months of use. Please contact us at *****@***.com for your suggestions on how to proceed.

GetHuman1644884's customer service issue with JC Penney from November 2018

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The issue in GetHuman1644884's own words
We purchased a Sealy Noranda Mattress (item *FC***-****FB) from JCPenney on ******** (Invoice *K***-*****) with customer order *****-****-****-****.* We are seasonal residents and have only used the mattress for three months before leaving our residence and now returning for a couple of weeks now in the fall. We noticed before we left, that the mattress had sagged quite a bit on either side where we sleep and now it seems worse with a lack of support in those areas. What can we do? Can we return it or have it replaced with a non-sagging mattress from JCPenney? We appreciate your kind help and assistance.

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JC Penney

Customer service issue
Reported by GetHuman1644884
Nov 28th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
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GetHuman1644884 started working on this issue
Nov 28th, 2018 2:16pm