Please help us with our mattress ifficulties from JCPenney. We are not sure who to speak with or who to contact. We have a sagging Sealy mattress after only four or so months of use. Please contact us at *****@***.com for your suggestions on how to proceed.

GetHuman1644884's customer service issue with JC Penney from November 2018

2 views | 1925 similar | 0 following
Help with my JC Penney issue
Next: our robot will wait on hold for GetHuman1644884 to get a JC Penney rep on the line!
Always use the GetHuman Phone to call JC Penney. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1644884's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman1644884's own words
We purchased a Sealy Noranda Mattress (item *FC***-****FB) from JCPenney on ******** (Invoice *K***-*****) with customer order *****-****-****-****.* We are seasonal residents and have only used the mattress for three months before leaving our residence and now returning for a couple of weeks now in the fall. We noticed before we left, that the mattress had sagged quite a bit on either side where we sleep and now it seems worse with a lack of support in those areas. What can we do? Can we return it or have it replaced with a non-sagging mattress from JCPenney? We appreciate your kind help and assistance.

GetHuman1644884 did not yet indicate what JC Penney should do to make this right.

I have an issue with JC Penney too
How GetHuman1644884 fixed the problem

We are waiting for GetHuman1644884 to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common JC Penney customer problems.
How Do I Find Black Friday Deals for Jc Penney?How Do I Make an Order for the Jc Penney Black Friday Event?How Do I Find Cyber Monday Deals for Jc Penney?How Do I Make an Order for the Jc Penney Cyber Monday Event?How Do I Return an Item to Jc Penney from Their Black Friday Sale?
Do you have a customer issue as well?
We can help you get JC Penney's attention and get better help faster. Tap below to get started.
Having JC Penney issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1644884 fixes it.
This email address isn't valid

JC Penney

Customer service issue
Reported by GetHuman1644884
Nov 28th, 2018 - 3 years ago
I have an issue with JC Penney too
Not resolved
Seen by 2 customers so far
Similar issue to 1925 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman1644884 started working on this issue
Nov 28th, 2018 2:16pm

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies