I have attached a "string" of emails for JC Penny to see the agonizing frustrations tha...

GetHuman1643066's customer service issue with JC Penney from November 2018

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The issue in GetHuman1643066's own words
I have attached a "string" of emails for JC Penny to see the agonizing frustrations that I have endured since I purchase a mattress from JC Penny on November *, ****. To date, which is November **, **** at **:** EST, the *rd party delivery company has once again (*th time), promised to deliver my mattress. Comes day-break, I will be cancelling this order with JC Penny (Order * ******), because it's beyond "shoddy", it's pathetic!**From: Isaac Smith*Sent: Tuesday, November **, **** **:** PM*To: *****@***.com* *****@***.com*Subject: RE: Delivery**Melissa,*Whether you read my email or delete my email, or take no action at all to remedy a situation that has gone completely array, I just want you to know what a SHODDY company Guardian Logistics proves to be.**Take a look at the attached Tracking Schedule that shows (once again) that I was scheduled for a delivery that never happened. How can you be successful and keep on lying to your customers the way that you do. Where’s my delivery?**I will be contacting Monica Laliberte today so that I can let others in the viewing community know about your un-professional, shoddy, service. Furthermore, I most certainly will let JC Penny know that they need to look elsewhere for a *rd party delivery service.**I’ve said enough because I feel that you have made a fool of me and my family on three (*) different occasions and I will never let it happen again because I am severing all ties with JC Penny.**Isaac**Sent from Mail for Windows ****From: Isaac Smith*Sent: Friday, November **, **** *:** PM*To: *****@***.com* *****@***.com*Subject: RE: Delivery**Melissa,*First of all I want to thank you for your prompt reply to my email whereby I stated my frustrations and annoyances. It is beginning to get a bit late in the day and as of yet I have not been contacted by Montana for a scheduled delivery time. I certainly have other things to do rather than feel like I am being held hostage while I wait on a delivery. I need to hear from someone so that I can move on with my life and enjoy the Holiday and family.**Thanks,**Isaac**Sent from Mail for Windows ****From: *****@***.com*Sent: Friday, November **, **** **:** AM*To: 'Isaac Smith'* *****@***.com*Subject: RE: Delivery**Mr. Smith:**Please accept my sincerest apologies. We certainly do not want to cause you any frustrations and want to ensure a smooth delivery. **Montana:**Please coordinate with Mr. Smith to schedule their delivery.**Thank you,**Melissa Wood, CPBA, CAP-OM*Chief Accountability Officer**Guardian Logistics Solutions*Logisticsville***** Whilden Drive Durham, NC ******www.glsnc.com, www.logisticsville.net****.***.**** - Office****.***.**** - Cell******,*** sq. ft. warehouse, White glove delivery, *Airfreight, Ecommerce fulfillment services****From: Isaac Smith ******@***.com* *Sent: Friday, November **, **** **:** AM*To: *****@***.com* Isaac Smith ******@***.com**Subject: Delivery**Dear Sir or Madam,*I have left several messages to you recently regarding your delivering my mattress to Catherine Smith, **** Brintons Mill Lane in Knightdale, NC. **I received a call on Tuesday, November **th, confirming that the mattress would be delivered on Friday, November **. Moments later, I received a call saying that the mattress would be delivered on Wednesday, November ** instead of Today, Friday, November **.**I declined delivery because I would not be available for such an abrupt turnaround and short delivery notice. I, since have not received a confirmation of delivery for today, Friday, November **, ****.**It is becoming quite frustrating and ridiculous because I purchased the mattress almost a MONTH ago and it has been available for delivery since early November. I expect an immediate call as well as an immediate delivery. Phone: *** *** ****.**Sincerely,**Isaac & Catherine Smith**Sent from Mail for Windows **
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JC Penney

Customer service issue
Reported by GetHuman1643066
Nov 28th, 2018 - 9 mons ago
I have an issue with JC Penney too
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GetHuman1643066 started working on this issue
Nov 28th, 2018 4:04am