Ordered on line with Penney’s for the first time a couple weeks ago. The jeans I ordere...

GetHuman1640497's customer service issue with JC Penney from November 2018

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The issue in GetHuman1640497's own words
Ordered on line with Penney’s for the first time a couple weeks ago. The jeans I ordered were too big so I went to our store to exchange them for another pair. I was told because I didn’t have the order number or the wrap they came in I could not exchange them. I don’t have the bag and I can’t find the number on my phone so...i’m stuck with jeans that r too big. I have shopped at that store for ** years never been treated so bad before.
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JC Penney

Customer service issue
Reported by GetHuman1640497
Nov 27th, 2018 - 9 mons ago
I have an issue with JC Penney too
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Seen by 2 customers so far
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Timeline
GetHuman1640497 started working on this issue
Nov 27th, 2018 9:06pm