I placed an order with JcPenney on ******** and received a text message on ******** sta...

GetHuman-babigrlj's customer service issue with JC Penney from November 2018

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The issue in GetHuman-babigrlj's own words
I placed an order with JcPenney on ******** and received a text message on ******** stating that my entire order was delivered, well only one item was delivered and that was a pair of jeans. Then I received another text message today stating that my order was delivered and I received no packages. And when I track the order it says delivered but I do not have them. This order is Christmas gifts for my children. I just want to be refunded for the missing items. So I can go to the store in person and make the purchase. I received one pair of pants at $**.**. My order number is ****************.
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JC Penney

Customer service issue
Reported by GetHuman-babigrlj
Nov 26th, 2018 - 10 mons ago
I have an issue with JC Penney too
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GetHuman-babigrlj started working on this issue
Nov 26th, 2018 6:03pm