I went to JCPenny yesterday and made a $***.** dollar purchase. When I got to the regis...

GetHuman-keesha_'s customer service issue with JC Penney from November 2018

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The issue in GetHuman-keesha_'s own words
I went to JCPenny yesterday and made a $***.** dollar purchase. When I got to the register, I realized that I had forgotten my * booklets at home. Always, that is never an issue as the cashier has had them. Last night however, the young lady did not have any and she seemed a bit irritated that I was searching online for them. I ended up asking her if I get a discount if I used my JCP card and no there wasn’t anything for that. I just decided to forget it as I didn’t want to upset her any further. She knew I had a JCP card but didn’t even ask about my rewards. So I had to download the app in order to get my points for what I just spent. I missed out on $**.** dollars in savings and I think as a customer and you being in the customer service business that these cashiers need to be more understanding. We are all just trying to survive in this crazy world we live in.
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JC Penney

Customer service issue
Reported by GetHuman-keesha_
Nov 25th, 2018 - 10 mons ago
I have an issue with JC Penney too
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Seen by 4 customers so far
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GetHuman-keesha_ started working on this issue
Nov 25th, 2018 1:42pm