Went to ***** grand circle Katy TX. The customer service was awful. We waited in line w...

GetHuman1452447's customer service issue with JC Penney from October 2018

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The issue in GetHuman1452447's own words
Went to ***** grand circle Katy TX. The customer service was awful. We waited in line while the associate repeatedly called for assistance, on the walkie talkie and the store phone. After ** min, we left and went to a different register. There were * associates there. They each had a customer and there were * customers in front of us. All of the associates were taking **-** minutes trying to help their customers..they each had a problem. One customer only had a pair of pants to purchase. One of the customers in line put her purchase down and left. When we finally got our turn, our total wait time was ** min, or more. After all that, my sister decided not to sign up for a JCPenney, she wanted to save **% but just wanted to get out. Our final bill was $**.**, which would have been an additional $**.** savings.

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JC Penney

Customer service issue
Reported by GetHuman1452447
Oct 30th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1372 others
0 customers following this

Timeline

GetHuman1452447 started working on this issue
Oct 30th, 2018 7:45pm

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