I bought the ** dinnerware scroll set and one of the fruit bowls was chipped. The set i...

GetHuman1373490's customer service issue with JC Penney from October 2018

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The issue in GetHuman1373490's own words
I bought the ** dinnerware scroll set and one of the fruit bowls was chipped. The set is originally $***. I was told to bring the entire setback instead of them shipping me a new fruit bowl. The set is extremely heavy and I’m having surgery so it’s impossible. I have my receipt and A picture of the bowl. I’m extremely upset how customer service handled this and hung up on me. I will be sure to never order from you again as I feel this could have been resolved better. To tell me there is nothing they can do is absurd, hanging up was the icing on the cake. I will let everyone know how you treat your customers.
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JC Penney

Customer service issue
Reported by GetHuman1373490
Oct 19th, 2018 - 3 mons ago
I have an issue with JC Penney too
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Seen by 4 customers so far
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GetHuman1373490 started working on this issue
Oct 19th, 2018 1:25am
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Oct 19th, 2018 1:25am