RE: Levi stretch jeans, size *****, very light blue LEVI *** Athletic Fit, with slight...

GetHuman-judysaum's customer service issue with JC Penney from October 2018

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RE: Levi stretch jeans, size *****, very light blue LEVI *** Athletic Fit, with slightly tapered leg jeans **Some time back, I special ordered & received above pair of jeans for my husband through your Eau Claire WI store, and then put them on a shelf, after he tried them on, with the intention of shortening them this fall. (He wears shorts all summer,)**Yesterday, he tried them on again when I intended to pin them up for re-hemming. BUT they were too large, he'd lost weight! Now I would like to exchange them for a smaller size, size ** in the shortest length you have. All tags are still in place on the jeans.**The problem is that I don't know where to start to return them -- mail them? Take them to the Eau Claire store - what dept? Wait for a return form from you?**Easiest for me wd be to mail them if I have an address & an okay from you. But if not your procedure, please let me know how to exchange them. Thanks for your help on this. Judy Saumer, Eau Claire WI

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JC Penney

Customer service issue
Reported by GetHuman-judysaum
Oct 18th, 2018 - 4 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 1216 others
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GetHuman-judysaum started working on this issue
Oct 18th, 2018 6:24pm