So today I stopped in the Bowling Green, KY JCPenney. It’s about ** min from where I li...
GetHuman-jcasaund's customer service issue with JC Penney from September 2018
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The issue in GetHuman-jcasaund's own words
So today I stopped in the Bowling Green, KY JCPenney. It’s about ** min from where I live. As I was browsing through the clearance I found a pair of Levi’s that would work great for my daughter. I scanned them with my JCPenney price checker as none of the prices were correctly marked on the clothes. They scanned .** cents. So of course I put them in with the rest of my things to purchase. When I went to check out, they rang up exactly that .**, I made the comment “that’s a really good deal!” The lady then takes them off of my order, and tells me she can’t sell them to me. That they are discontinued. I nicely told her that I don’t care that they are discontinued I would still like them. She continued ringing the rest of my stuff up trying to ignore me. Then I asked for her to please have the manager come out. A gentleman came out, she told him the price that they rang up, and he asked me what my problem was. I politely told him that I found them hanging up and that I felt it was only right that I be able to purchase them. He told me that they would get fined for selling them to me and walked away not giving me time to say anything else. Then the cashier became very rude and not friendly at all. **In saying all of this, I did not loose my composure at all in the store today, but I do not feel that it is right that a customer finds an item, and tries to purchase it, for it to be taken away and told that it can’t be sold. It rang up for that price, and also scanned on the ap for that price, so how is it my fault? Why will your company*store not honor the price? I do purchase quite a bit from JCPenney, and yes like most single mothers I try to catch deals as much as I can, but this is completely wrong, and the customer service completely sucked today. **I really hope to hear back from you very soon as I did not take this matter to a public wall, public site and bash your company or the staff at this location, because I would rather give you a chance to make this right. **Courtney
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