Order number: *****************I placed this order on *-**( this was intended to be ba...

GetHuman1160868's customer service issue with JC Penney from September 2018

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The issue in GetHuman1160868's own words
Order number: *****************I placed this order on *-**( this was intended to be back to school clothes but school started on *-**)*I have only received one notice that * item was ready. I picked it up. I never received another notice. on sept**th I chatted with a rep online and they told me * items were ready and the other items were at the store and just not scanned in. I went today and they gave me * items and said the remaining items still aren't ready. I'm upset because **. I am not getting notices that my items are ready. The online system says they are still in transit. I don't have any text messages or emails regarding the addition * items that are ready for pick up. **. Your chat rep lied about the additional items being at the store. **. the store rep didn't know anything about scanning in the additional items. **. Its been a month now and my order is still not completed.
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JC Penney

Customer service issue
Reported by GetHuman1160868
Sep 18th, 2018 - 6 mons ago
I have an issue with JC Penney too
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Seen by 3 customers so far
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Timeline
GetHuman1160868 started working on this issue
Sep 18th, 2018 4:10pm