This in an enquiry regarding a transfer made by my Bank: Bank of America to a JC PENNEY...

GetHuman-altxcb's customer service issue with JC Penney from August 2018

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The issue in GetHuman-altxcb's own words
This in an enquiry regarding a transfer made by my Bank: Bank of America to a JC PENNEY ACCOUNT NUMBER **** **** ****. I DO NOT HAVE AN ACCOUNT WITH JC PENNEY BUT I DO HAVE A SHELL CARD WITH THIS ACCOUNT NUMBER!!*MY INTENTION WAS TO PAY OFF MY SHELL ACCOUNT.*The transfer was made on ********* in the amount of $***.**.*I have contacted BoA several times regarding this MIS-DIRECTION and have been issued case numbers.*I have been assured by BoA that these funds would be credited back to my account within ** days by your company.*This has not happened yet.*Can you help on this matter?
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JC Penney

Customer service issue
Reported by GetHuman-altxcb
Aug 27th, 2018 - 4 mons ago
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GetHuman-altxcb started working on this issue
Aug 27th 9:35pm