I was shopping at the store located in Henderson NV at the Galleria at Sunset. I wanted...
GetHuman1005631's customer service issue with JC Penney from August 2018
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The issue in GetHuman1005631's own words
I was shopping at the store located in Henderson NV at the Galleria at Sunset. I wanted to purchase a suite and needed some help no one was around for about ** to ** min, there was a page over the intercom for an employee to go to the men’s department when the employee arrived they didn’t offer help instead they stayed next to me acting like they were cleaning around me. I am a Mexican man shaved head and I feel like I was being profiled because of my appearance the experience was upsetting like every other time this has happened but I can’t and would never change my appearance. I ended up purchasing a suit spending close to $*** and regretting that I gave you my business. I will no longer be shopping at any of your stores in the future. **I’ve worked in retail management for over ** years and I would never treat a guest or make a guest feel the way that your employees made me feel that day. I understand that there are people out there that come into locations to just to steal, but a simple hello and some great guest service can and will detour that kind of behavior. I believe that it’s a training issue that needs to be addressed from the store level to the district, regional and corporate level.
GetHuman1005631 did not yet indicate what JC Penney should do to make this right.
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