I went into your Richmond Virginia store located at **** Parham road. I was in the sto...

GetHuman-liasgale's customer service issue with JC Penney from August 2018

18 views
 | 
706 similar
 | 
0 following
Help with my JC Penney issue
Next: our robot will wait on hold for GetHuman-liasgale to get a JC Penney rep on the line!
Always use the GetHuman Phone tocall JC Penney. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-liasgale's own words
I went into your Richmond Virginia store located at **** Parham road. I was in the store for quit a while shopping. I ran across a pair of shoes that were clearly marked .** cents I continued to shop found a dress to match them. I went to check out but the clerk refused to sell them to me. She insisted you can't buy these for .** cents and that she offered the last ** day price. She insisted it was because it was an online purchase. I went to my car I was very upset. I went back in to the shoes and there are * more pair of the same shoe marked .** cents. The clerks were not nice. And she told me I shouldn't be upset with them it's not their fault??? I was only claiming that the shoes were clearly not all online purchases. So I asked a manager she came. She*Called the store manager and repeated the same thing the girl said the store manager said to give me the last ** day price. I requested to speak to the manager the girl called her back and now the store manager was "not available" to speak to me!! I had an incident last week same store with an item priced wrong I live close and shop here a lot. And I have been an employee with JCPenney twice in my life. I am outraged At the customer service and the fact it was clearly a mistake. I get that but I should ha e not been declined the purchase. As a former employee as well as my mother and one of my children. I am not sure I will continue to support a company I and my family have worked. And recieve this type of treatment. I have a large family and a huge amount of friends to join me in not supporting your store here. In a mall that is already run down loosing anchors and this store to be one of the only anchors left. This is poor business. **Lisa Johnson
GetHuman-liasgale did not yet indicate what JC Penney should do to make this right.
I have an issue with JC Penney too
How GetHuman-liasgale fixed the problem
We are waiting for GetHuman-liasgale to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get JC Penney's attention and get better help faster. Tap below to get started.
Having JC Penney issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-liasgale fixes it.
This email address isn't valid

JC Penney

Customer service issue
Reported by GetHuman-liasgale
Aug 13th, 2018 - a yr ago
I have an issue with JC Penney too
Fixed
Seen by 18 customers so far
Similar issue to 706 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman-liasgale started working on this issue
Aug 13th, 2018 8:09pm
GetHuman-liasgale shared this issue with followers on Twitter
Aug 13th, 2018 9:06pm
GetHuman-liasgale indicated the issue is not fixed yet.
Aug 13th, 2018 10:13pm
GetHuman-liasgale indicated the issue is not fixed yet.
Aug 13th, 2018 10:14pm
GetHuman-liasgale indicated the issue is not fixed yet.
Aug 13th, 2018 10:32pm
GetHuman-liasgale shared this issue with followers on Twitter
Aug 13th, 2018 11:52pm
GetHuman-liasgale shared this issue with followers on Twitter
Aug 13th, 2018 11:54pm
GetHuman-liasgale indicated the issue is not fixed yet.
Aug 15th, 2018 3:37am
GetHuman-liasgale indicated the issue is not fixed yet.
Aug 15th, 2018 4:10pm