Still frustrated, yet dedicated to J C Penny. Unable, to order items that were emailed to me to be in. Not sure whennthis will end. I've got unfinished work to do. Hope l can get some help from you!

GetHuman-trifergi's customer service issue with JC Penney from August 2018

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The issue in GetHuman-trifergi's own words
Order online at same price offered in store where I purchased ALL they had, but I still need more! Was emailed they were in stoxk, but they actually wasn't when I tried to order! ... I purchased * Royal Velvet Pleat Walnut Color Curtains on *****. They were All you had in the Culver City Store. Unfortunately it was not enough to finish the job. So I on LIVE CHAT I asked to be alerted when they were back in stock. Got an email today that they were in stock, but when going online to make my additional purchase they were STILL out of stock. I'm very frustrated because I was told by Savana on ***** and by Perry on LIVE chat that I could get my curtains at same discounted rate of $**.** I received at the Culver City store once Item was in.
I've FINALLY decided to get new curtains after ** years of marriage in exchange for ones thst were here way before THAT!
I would like * WALNUT curtains as a COURTESY for my inconvenience and I would like to PURCHASE * additional GOLD curtains at the DISCOUNTED price of $**.**.
I've been a customer for over ** years!
Going back to other stores, but not in stock!
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JC Penney

Royal Velvet Curtain Panel in WALNUT color!
Customer service issue
Reported by GetHuman-trifergi
Aug 11th, 2018 - 2 years ago
Fixed
Seen by 18 customers so far
Similar issue to 673 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman-trifergi started working on this issue
Aug 11th, 2018 5:41am
GetHuman-trifergi indicated the issue is not fixed yet.
Aug 11th, 2018 5:22pm
GetHuman-trifergi indicated the issue is not fixed yet.
Aug 11th, 2018 5:44pm
GetHuman-trifergi indicated the issue is not fixed yet.
Aug 11th, 2018 5:46pm
GetHuman-trifergi indicated the issue is not fixed yet.
Aug 11th, 2018 5:46pm
GetHuman-trifergi indicated the issue is not fixed yet.
Aug 11th, 2018 5:46pm
GetHuman-trifergi indicated the issue is not fixed yet.
Aug 11th, 2018 9:22pm
GetHuman-trifergi indicated the issue is not fixed yet.
Aug 12th, 2018 3:42pm
GetHuman-trifergi indicated the issue is not fixed yet.
Aug 15th, 2018 12:14am
GetHuman-trifergi indicated the issue is not fixed yet.
Aug 21st, 2018 4:55am
GetHuman-trifergi indicated the issue is not fixed yet.
Aug 21st, 2018 4:55am
GetHuman-trifergi indicated the issue is not fixed yet.
Aug 21st, 2018 4:56am
GetHuman-trifergi indicated the issue is not fixed yet.
Sep 1st, 2018 3:59am