I am trying to reach customer service I am very upset me and my husband placed this ord...

GetHuman-amymille's customer service issue with JC Penney from August 2018

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The issue in GetHuman-amymille's own words
I am trying to reach customer service I am very upset me and my husband placed this order drove ** mins to the store and then waited ** mins to be told none of these items are at the store we get ready to leave and then we are told * of the items are there. We have wasted an hour in travel time gas money and we are just frustrated in general. We called and were told they were there before we even left the house so my question is where are my items and why is this happening? Our email below clearly states are items are in?
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Dear JC Penney Customer Services**I am writing to you today in hope that you can...I need my order number from jc penney placed today
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JC Penney

Customer service issue
Reported by GetHuman-amymille
Aug 10th, 2018 - 7 mons ago
I have an issue with JC Penney too
Fixed
Seen by 2 customers so far
Similar issue to 654 others
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Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman-amymille started working on this issue
Aug 10th, 2018 1:20pm
GetHuman-amymille indicated the issue is not fixed yet.
Aug 10th, 2018 2:25pm