Today I purchased a bath rug. There was no sale sign, but an associate scanned the rug...

GetHuman-marybau's customer service issue with JC Penney from August 2018

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The issue in GetHuman-marybau's own words
Today I purchased a bath rug. There was no sale sign, but an associate scanned the rug and advised it was on sale. He also advised that if I used my JCP card, I would get an additional **% off. When I went to purchase same, the cashiers reported that I needed a coupon from my phone. I am nearly ** years old and only use a track phone. I requested that they override same and discount the **%, but they refused, reporting that they needed a special SKU number. I would like the additional **% refunded to my account (including the removal of the extra sales taxes). My name is Mary Bauhaus* the numbers on the receipt are as follows:***************** (bath rug ***)*UPC. *************Store *****Terminal ****Transaction *****Date **-**-***Time **:** pm*Associate (he was very nice - Aiden - it was the older African American lady, who appeared to be the head cashier that was a problem) ******Again, please advise when the refund will be issued to my account. It should be $*.** plus .** for the *% Maryland tax - total: $*.**. **Also, the morale in this store is often poor, due to the lack of staff. It appears that there needs to be double the staff for this store - tell the manager that his bonus will not be what he expects when people stop shopping there. **Thank you for your attention to these matters.**Mary Bauhaus
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JC Penney

Customer service issue
Reported by GetHuman-marybau
Aug 9th, 2018 - a yr ago
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GetHuman-marybau started working on this issue
Aug 9th, 2018 6:08pm
GetHuman-marybau indicated the issue is not fixed yet.
Aug 9th, 2018 7:26pm