Order * ****-****-****-**** was delivered to our home by UPS on August *, ****. This...

GetHuman-packerco's customer service issue with JC Penney from August 2018

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The issue in GetHuman-packerco's own words
Order * ****-****-****-**** was delivered to our home by UPS on August *, ****. This is a large ***** btu Frigidaire air conditioner. The outside packaging was falling apart. Despite this the UPS employee rolled this piece off his truck like a ball instead of picking it up. He already knew the pkg was damaged and noted that in his delivery info. Once he left & I finished opening what was left of the cardboard box - the styrofoam support within (around parts of the air conditioner) was also torn to pieces! Due to all the above mentioned packaging issues the cosmetic aspect of the air conditioner has been damaged LOTS! * It looks like it was kicked around before shipping. The unit appears to work*function as expected. After paying over $*** for this unit, we did not expect an inferior LOOKING product! How can JCP solve this issue monetarily? We can not send it back due to no viable packaging remaining! We do have pictures, if required to show state of boxes & metal casing of air conditioner.**Bruce & Sheri Salzmann
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JC Penney

Customer service issue
Reported by GetHuman-packerco
Aug 8th, 2018 - a yr ago
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Seen by 4 customers so far
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Timeline
GetHuman-packerco started working on this issue
Aug 8th, 2018 10:21pm
GetHuman-packerco shared this issue with others over email
Aug 8th, 2018 10:22pm
GetHuman-packerco confirmed the issue is fixed. Hooray!
Aug 10th, 2018 1:16am