Order * ****-****-****-**** was delivered to our home by UPS on August *, ****. This...

GetHuman-packerco's customer service issue with JC Penney from August 2018

641 similar
0 following
Help with my JC Penney issue
Next: our robot will wait on hold for GetHuman-packerco to get a JC Penney rep on the line!
Always use the GetHuman Phone tocall JC Penney. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-packerco's own words
Order * ****-****-****-**** was delivered to our home by UPS on August *, ****. This is a large ***** btu Frigidaire air conditioner. The outside packaging was falling apart. Despite this the UPS employee rolled this piece off his truck like a ball instead of picking it up. He already knew the pkg was damaged and noted that in his delivery info. Once he left & I finished opening what was left of the cardboard box - the styrofoam support within (around parts of the air conditioner) was also torn to pieces! Due to all the above mentioned packaging issues the cosmetic aspect of the air conditioner has been damaged LOTS! * It looks like it was kicked around before shipping. The unit appears to work*function as expected. After paying over $*** for this unit, we did not expect an inferior LOOKING product! How can JCP solve this issue monetarily? We can not send it back due to no viable packaging remaining! We do have pictures, if required to show state of boxes & metal casing of air conditioner.**Bruce & Sheri Salzmann
GetHuman-packerco did not yet indicate what JC Penney should do to make this right.
I have an issue with JC Penney too
How GetHuman-packerco fixed the problem
We are waiting for GetHuman-packerco to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get JC Penney's attention and get better help faster. Tap below to get started.
Having JC Penney issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-packerco fixes it.
This email address isn't valid

JC Penney

Customer service issue
Reported by GetHuman-packerco
Aug 8th, 2018 - a yr ago
I have an issue with JC Penney too
Seen by 4 customers so far
Similar issue to 641 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account
Name on the order
GetHuman-packerco started working on this issue
Aug 8th, 2018 10:21pm
GetHuman-packerco shared this issue with others over email
Aug 8th, 2018 10:22pm
GetHuman-packerco confirmed the issue is fixed. Hooray!
Aug 10th, 2018 1:16am