I took my wedding rings into jc pennys in Erie Pa, to have them looked at due to discol...

GetHuman946645's customer service issue with JC Penney from August 2018

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The issue in GetHuman946645's own words
I took my wedding rings into jc pennys in Erie Pa, to have them looked at due to discoloration. I wanted to just have them buy them back since i have the lifetime warranty and was afraid that this might keep happening, but was told that i had to have them sent out for repair first. This was on July **th. On July **th i received a phone call that my rings were ready for pick up. I went yesterday to pick them up and waited over ** minutes because they could not find my rings!! They had * people looking for them and could not find them. I was asked if i was going to be doing any shopping and maybe come back later to see if they could locate them, i replied that i was not doing any more shopping and that i had driven ** miles one way just to pick them up. the Manager told me that they would have to review their cameras to try and see what happened to them. I left very upset and unhappy. I received a phone call * hours later that they think my rings were sent back out to be repaired again because the return bin was overflowing into the repair bin. This is now going to take at least another week or more and then i have to wait form them to ship them to me. This is very unacceptable service, Sure the Manager apologized but that doesn't make up for what happened. I feel since they couldn't find my rings, i should have be allowed to have them bought out and i would have probably purchased another set, Not sure i want to shop there again!! I feel i should be given some kind of compensation for my time and money that was wasted and for the emotional stress both my husband and I had to go through waiting to find out what happened to my rings. Again not happy at all and very upset i I cannot wear my wedding rings for so long!!
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JC Penney

Customer service issue
Reported by GetHuman946645
Aug 3rd, 2018 - 9 mons ago
I have an issue with JC Penney too
Fixed
Seen by 6 customers so far
Similar issue to 577 others
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Timeline
GetHuman946645 started working on this issue
Aug 3rd, 2018 1:47pm
GetHuman946645 shared this issue with others over email
Aug 3rd, 2018 1:49pm
GetHuman946645 indicated the issue is not fixed yet.
Aug 3rd, 2018 6:48pm
GetHuman946645 indicated the issue is not fixed yet.
Aug 7th, 2018 12:57am
GetHuman946645 indicated the issue is not fixed yet.
Aug 7th, 2018 12:58am