My wife received some items from Sephora inside JCP, for her birthday. The other day we...

GetHuman836514's customer service issue with JC Penney from June 2018

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Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman836514's own words
My wife received some items from Sephora inside JCP, for her birthday. The other day we went to return them because she just doesn't want them. We were made to feel like idiots by sales girl and Manager. Told that refunds are not given without a receipt. That is and was clearly a lie as I have looked over the return policies, and store credit should have been given at the products lowest sale price on previous ** days. I want an apology and someone needs to educate employees on store policy, and we want our refund.
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JC Penney

Customer service issue
Reported by GetHuman836514
Jun 30th, 2018 - a yr ago
I have an issue with JC Penney too
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Seen by 3 customers so far
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Timeline
GetHuman836514 started working on this issue
Jun 30th, 2018 2:28pm
GetHuman836514 confirmed the issue is fixed. Hooray!
Jul 1st, 2018 3:33pm