I ordered the home expectations Larin ** piece comforter set on May **. My credit card...

GetHuman-arams's customer service issue with JC Penney from June 2018

Help with my JC Penney issue
I ordered the home expectations Larin ** piece comforter set on May **. My credit card was charged $***.** on May **th. I never received the comforter set so I called this morning and was told Penney’s did not have a record of my order. My daughter in law had major surgery and I wanted to have her room decorated for her when she got home. She’s been home a week and we’ve been waiting. I also was told I had to call my credit card and dispute the charge instead of you guys crediting my account. Needless to say I am very upset with Penney’s business practices and thought you should know. You’ve lost my business. **Nina Ramsey****-***-*********pped to *** Golden Meadows Ln*My address is *** Golden Meadows Ln******
I trust that JC Penney will make this right and come up with a resolution that is fair.
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JC Penney

Customer service issue
Reported by GetHuman-arams
Jun 7th, 2018 - 2 mons ago
I have an issue with JC Penney too
Fixed
Seen by 7 customers so far
Similar issue to 313 others
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Timeline
GetHuman-arams started working on this issue
Jun 7th 3:04pm
GetHuman-arams indicated the issue is not fixed yet.
Jun 7th 4:32pm
GetHuman-arams indicated the issue is not fixed yet.
Jun 8th 4:37pm
GetHuman-arams indicated the issue is not fixed yet.
Jun 8th 4:37pm