I received my pants today and the ones that was sent to me are royal peacock, not the o...

GetHuman708207's customer service issue with JC Penney from May 2018

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The issue in GetHuman708207's own words
I received my pants today and the ones that was sent to me are royal peacock, not the ones that I ordered...I called and they want me to send these back and then order the pair I originally ordered and wait for a refund check...my problem with this is I don’t have the money to order the ones I ORGINIALLY bought and received the wrong ones. This mistake isn’t my fault at all but I am being inconvenienced by it...I bought this with a gift card and don’t have the money to order new ones, I am the only income in a family of *...these pants were for my job and now I can’t even get the ones that I ordered to begin with...can you please point me in the right direction on who I need to talk to about this?
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JC Penney

Customer service issue
Reported by GetHuman708207
May 22nd, 2018 - 6 mons ago
I have an issue with JC Penney too
Fixed
Seen by 3 customers so far
Similar issue to 132 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman708207 started working on this issue
May 22nd 4:36pm
GetHuman708207 indicated the issue is not fixed yet.
May 23rd 5:58pm