Tried to used a reward code mailed to me and also free shipping code was included. I w...

GetHuman745931's customer service issue with JC Penney from June 2018

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The issue in GetHuman745931's own words
Tried to used a reward code mailed to me and also free shipping code was included. I was able to use the code for the reward but not the free shipping code. Tried *** times at the checkout screen. Called to chat with a Brooklyn, probably fake name, she said she could fix it & place the order but I stead her reply was call customer service. The reward expired and I am not satisfied with penneys. I have been a customer for years. Your system needs improvement. No one to help online or in person.
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JC Penney

Customer service issue
Reported by GetHuman745931
Jun 3rd, 2018 - 4 mons ago
I have an issue with JC Penney too
Fixed
Seen by 4 customers so far
Similar issue to 107 others
0 customers following this
Items needed
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Email address on the account
Name on the order
Timeline
GetHuman745931 started working on this issue
Jun 3rd 8:37pm
GetHuman745931 indicated the issue is not fixed yet.
Jun 3rd 10:31pm
GetHuman745931 indicated the issue is not fixed yet.
Jun 5th 9:18pm