I was never called to deliver the rocker. It was to ship March **, **** from someone o...

GetHuman-djayers's customer service issue with JC Penney from April 2018

Help with my JC Penney issue
The issue in GetHuman-djayers's own words
I placed an order through you to purchase a Raulo Rocker Recliner. Signature Deisgn by Ashley. I placed my order in March, **** ... I was never called to deliver the rocker. It was to ship March **, **** from someone other than you. It is now April **, **** and I've heard nothing
I can't track the order because not shipped by you. The order page does not give me a phone number so I can contact them directly about delivery. I can't get a person on the phone to discuss this matter. It is all automated
I want my rocker. I have not been contacted by them to deliver. I have not been contact by you to say they can't deliver.
I have an issue with JC Penney too
How GetHuman-djayers fixed the problem
I talked to a person and she contacted the company and we scheduled a delivery time
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JC Penney

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Customer service issue
Reported by GetHuman-djayers
Apr 17th, 2018 - 10 mons ago
I have an issue with JC Penney too
Fixed
GetHuman-djayers shared how to fix
Seen by 4 customers so far
Similar issue to 3181 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman-djayers started working on this issue
Apr 17th, 2018 5:21pm
GetHuman-djayers confirmed the issue is fixed. Hooray!
Apr 19th, 2018 3:10pm