I was shopping online today using my phone app, after signing in, and had almost $*** w...

GetHuman1658876's customer service issue with JC Penney Catalog from November 2018

9 views
 | 
56 similar
 | 
0 following
Help with my JC Penney Catalog issue
Next: our robot will wait on hold for GetHuman1658876 to get a JC Penney Catalog rep on the line!
Always use the GetHuman Phone tocall JC Penney Catalog. We wait on hold and get a rep on the line for you faster and for free!
GetHuman1658876's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (6 mons ago)
First: share to improve GetHuman1658876's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman1658876's own words
I was shopping online today using my phone app, after signing in, and had almost $*** worth of merchandise in my cart. I noticed that the sale price in the ad was consistently lower than what was listed in my order, e.g., for a sale price shown as $*.**, it listed the price in the cart as $*.**. I assumed that at checkout, it would list directions for a password for the coupon, and a place to claim **% off for using my credit card, a summary of arrival time etc. So when I went to the cart and pressed checkout, it suddenly announced that my order had been finalized and that I would receive a confirmation online. *WHAT????? Nowhere did I see a summary of discounts, shipping info, method of payment. When I dialed the customer service number *-***-***-**** I got numerous repeated ads for an " I've fallen and can't get up" type freebie" ( with a $*** mo charge for monitoring) which was repeated at least * times before moving on to another promotion with no instructions to speak to an agent as an alternative. After at least * different product spiels, the recirded message finally said that the number I was trying to reach had been changed to *-***-***-****. I am handicapped with a torn ligament in my knee and wear a huge leg brace and use a walker and did not have a pen in hand. So, by the time I got a oen, I had been disconnected and had to call and sit through another mind-numbing force-fed ad campaign to get the number & write it down. When I called the new number I waited through * minutes of phone ringing with no answer. Then my phone died with a run down battery. When I called back again, same thing-- no one answered. I am furious at this ridiculous waste of my time and extremely POOR CUSTOMER SERVICE. I tried looking up other phone numbers but either they were closed for the day or the phone just rang & rang. I will never use this app again and would like to know what happened here with the disparity in prices advertized and price listed on my order in the cart. I am very disgusted. I have tried to order online several times, but due to similar glitches like these I always give up andhave to call in my order. Today I couldnt even do that. Im
GetHuman1658876 did not yet indicate what JC Penney Catalog should do to make this right.
I have an issue with JC Penney Catalog too
How GetHuman1658876 fixed the problem
We are waiting for GetHuman1658876 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get JC Penney Catalog's attention and get better help faster. Tap below to get started.
Having JC Penney Catalog issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1658876 fixes it.
This email address isn't valid

JC Penney Catalog

Customer service issue
Reported by GetHuman1658876
Nov 30th, 2018 - 6 mons ago
I have an issue with JC Penney Catalog too
Not resolved
Seen by 9 customers so far
Similar issue to 56 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Account phone number
Email address on the account
Timeline
GetHuman1658876 started working on this issue
Nov 30th, 2018 7:07am