My Daughter was given two items for Christmas that was to small for her so i thoughti...

GetHuman-delvasha's customer service issue with J. Crew from December 2018

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The issue in GetHuman-delvasha's own words
My Daughter was given two items for Christmas that was to small for her so i thoughti could exchange them or get a store credit didnt have a receipt the sales people acted like they couldn't return with out a receipt. I told them they could give a store credit they made me feel like a thief. Once she issued the store cedit i said they didnt give me the right price for the pajamas they're not on sale she went and stated with out a receipt i have to give you the lowest price when i looked to my left there was mall security i just looked at him and said mall security finest i have been a customer at the cape cad mall for Years my family has spent thousands of dollars at that mall but he was standing there because one of your sales associates was told bye her manager to flag him down for what i was not loud or threatening any one or stealing as soon as i walked in the store i went to the register. When i left the store i went up to the mall security and ask what was the problem he said he didnt know so i stated and i quote J .Crew never had a black person return something in there store with out a receipt this should have never happend. I will never shop st that store again maybe ishouldet my experience at J.Crew at the Cape Cod Mall go viral.

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J. Crew

Customer service issue
Reported by GetHuman-delvasha
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 328 others
0 customers following this

Timeline

GetHuman-delvasha started working on this issue
Dec 25th, 2018 4:24am