Customer Service
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J. Crew Customer Service

Answers to Common Problems

Use J. Crew's Phone Number

J. Crew's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Call J. Crew Customer Service

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Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about J. Crew.

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for J. Crew.

How long is a J. Crew gift card valid for? A J.Crew gift card is typically valid indefinitely. However, certain state laws require that gift cards be valid for a minimum period... Read more

How Do I Use My J. Crew Gift Card for My Purchase? You can use the J.Crew gift cards at any J.Crew store even with your phone orders. Select the item you want to purchase and use the... Read more

How Do I Check the Balance on My J Crew Gift Card? J Crew provides four ways for customers to find out the balance on gift cards. You can use their online options: gift card balance... Read more

What are the accepted payment methods on J. Crew? J. Crew accepts various payment methods for a convenient shopping experience. Customers can make purchases using major credit and debit... Read more

Can I use multiple gift cards for a single purchase on J. Crew? Yes, you can use multiple gift cards for a single purchase on J. Crew. If you have multiple gift cards with various values, simply... Read more

How Do I Send Someone a J Crew Gift Card? Between holidays, birthdays or just-because days, a J Crew gift card is a great way to show someone you care. You can send an electronic... Read more

Can I use a J. Crew gift card to purchase items from the sale section? Yes, you can definitely use a J. Crew gift card to purchase items from the sale section. Our gift cards are accepted as a form of payment... Read more

There's more!

Click below to show 8 more questions, answers, and complete guides to common J. Crew customer support problems.

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Recent reasons customers contacted J. Crew:

I purchase a purse online about * days ago and the price is even lower now. I would lik...

Want to order for in store pick up

I want the sale** to work on the pants that say that it is a sale in order to get to on...

Hello my order shipping zip code is incorrect. It says my package is now undeliverable...

I'm trying to pay my bill. I purchased items in your store in Cabazon, CA * weeks ago...

Charged incorrect fee for shipping.

charged incorrect shipping fee.

I want to cancel my order

Order*: ********** pls send me x-small*Hello,**I ordered the following item in small, b...

Forgot to add promo code CYBER

hi i am trying to buy some jackets online, but the system does not recognise my credit...

I am trying to place an order for several more Moc top sleeveless shirts

Dear Sir * Madam,**This is my third email in which I am requesting assistance with an o...

My Daughter was given two items for Christmas that was to small for her so i thoughti...

Someone gave my daughter two items for Christmas i did t have a receipt all i wanted w...

Help me with my issue

Does GetHuman work with J. Crew?

GetHuman does not work with J. Crew's customer support operations, directly or in any other way. GetHuman has no partnership or relation to J. Crew at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check J. Crew's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!