I tried a product call Collagenworks on ********. It was * payments of **.** only. I ve...
GetHuman-chareef's Return an Order issue with It Works! from January 2020
Help with my It Works! issue
First: share to improve GetHuman-chareef's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-chareef may need:
Username, Password, Email address on the account, Name on the account, Order Number, and Address on the account
The issue in GetHuman-chareef's own words
I tried a product call Collagenworks on ********. It was * payments of **.** only. I verified (which I have all in messages saved) that it was only going to be **.** each time and that was all. I was NEVER told it would be billed monthly after that and that I had to cancel so that I would not be billed. I only opened the first box and never opened the next * boxes because product made me break out. I let the Rep know that I was never told it was going it was going to be an auto charged after the **.** *-month was over (which I also have saved in messages and sent to her) and told her I wanted a refund of all the product. She told me she talked to her upline and because it has been over ** days we can’t refund. She could try to see if anyone wanted to buy it from me. She also gave me the customer service number and said to call them. I asked for her upline to call me and she stated she was too busy to call me. now I can’t call customer service nor can I talk to this rep's upline. This is the worst customer service I have ever seen and not its looking like a scam. She has the ability to buy back the product from me but chooses not to! I need help please!
GetHuman-chareef did not yet indicate what It Works! should do to make this right.
I have an issue with It Works! too
How GetHuman-chareef fixed the problem
We are waiting for GetHuman-chareef to fix the problem and share the solution with the rest of us customers.
Please help with my It Works! issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.