I tried a product call Collagenworks on ********. It was * payments of **.** only. I ve...

GetHuman-chareef's Return an Order issue with It Works! from January 2020

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The issue in GetHuman-chareef's own words
I tried a product call Collagenworks on ********. It was * payments of **.** only. I verified (which I have all in messages saved) that it was only going to be **.** each time and that was all. I was NEVER told it would be billed monthly after that and that I had to cancel so that I would not be billed. I only opened the first box and never opened the next * boxes because product made me break out. I let the Rep know that I was never told it was going it was going to be an auto charged after the **.** *-month was over (which I also have saved in messages and sent to her) and told her I wanted a refund of all the product. She told me she talked to her upline and because it has been over ** days we can’t refund. She could try to see if anyone wanted to buy it from me. She also gave me the customer service number and said to call them. I asked for her upline to call me and she stated she was too busy to call me. now I can’t call customer service nor can I talk to this rep's upline. This is the worst customer service I have ever seen and not its looking like a scam. She has the ability to buy back the product from me but chooses not to! I need help please!

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It Works!

Return an Order issue
Reported by GetHuman-chareef
Jan 30th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 248 others
0 customers following this

Timeline

GetHuman-chareef started working on this issue
Jan 30th, 2020 6:20pm